Escalated Approval - Basis Points Under Target

Overview

The Escalated Approval - Basis Points Under Target skill provides a seamless approval workflow to facilitate the escalation approval process for opportunities and/or relationships that do not meet the minimum return target set by the financial institution in PrecisionLender. This article will cover configuring and testing the skill, and viewing and enabling it in PrecisionLender.

In This Article

• Configuring and Testing the Skill
• Viewing the Skill in PrecisionLender
• Enabling the Skill

Configuring and Testing the Skill

Before enabling the skill for the targeted audience, you first need to ensure that the skill is working properly by testing it. To do this, navigate to the skill details page to configure and enable the skill for your Testing audience:

• Select Testing under the Audiences section.
• In the Version dropdown menu, select the version of the skill that you want to test. This will display the skill configurations.
• In the General Configuration section on the skill details page, enter the following information to configure the skill:

General Configuration

• Approval - Opportunity Stage(s) Filter - Select the opportunity stage(s) that the approval notification will be limited to displaying on. If none are selected, it will appear on all stages. Note: you may select multiple stages. If no stage is selected, then the skill will trigger regardless of which stage is selected by user on opportunity save. Opportunity Stage values are setup in the Administration section of PrecisionLender.
• Relationship Profitability Calculation - This selection determines which Relationship Financial Statement to use.
• Approval Return On Capital Type - Which return on capital type should the skill use for the basis points under target calculations?
• Email Return On Capital Types - Which return on capital type(s) should the email opportunity summaries include?
• Email Template - The approval details are captured in the body but this selection determines if you want that body inserted into our standard Andi template or by itself with no formatting.
• Use Salesforce Link in Emails? -  If you have Salesforce integrated with PrecisionLender, and the opportunity was started there, selecting yes here will populate the email with a link to the Salesforce opportunity record instead of a link to PL directly.
• Salesforce Subdomain - If you're using Salesforce with PrecisionLender, and selected the option above to include SF links in the emails, please provide the subdomain in your lightning URL. (ex - pl.lightning.force.com would be pl).
• Header Text - Header text that all tag messages from the skill are grouped under.
• Requestor - Approval Needed - Tag message letting the requestor know that an approval is needed and ready to be generated based off of their saved opportunity.
• Requestor - Ask for Approval Message - The message to respond with when an RM clicks on the tag to request an approval. Use "{{approverEmail}}" to insert the email of the approver that the email is going to within the text.
• Requestor - Confirm Approval Sent - This text displays when approval for an opportunity has already been requested.
• Requestor - Continue Working Message - The dialogue message to show to the RM when they choose to continue working on their opportunity.
• Requestor - Approval Received - The update provided to an RM once an opportunity has been approved if there is only one level of approval. Use "{{timestamp}}" to insert the date, formatted MM/DD/YYYY, into the message.
• Requestor - First Approval Received (Second Pending) - The update provided to an RM once an opportunity has been approved and the second is in progress, if two approval levels are used. Use "{{timestamp}}" to insert the date, formatted MM/DD/YYYY, into the message.
• Requestor - All Approvals Received - The update provided to an RM once an opportunity has been approved by both levels. Use "{{timestamp}}" to insert the date, formatted MM/DD/YYYY, into the message.
• Requestor - Approval Rejected - The message to show once an opportunity has been rejected. Use "{{timestamp}}" to insert the date, formatted MM/DD/YYYY, into the message.
• Approver - Approval Needed - The text that an approver will see when an opportunity requires their approval.
• Approver - New Approval Request Needed - Tag message that confirms changes have been made and saved for the opportunity in question since the approval request came in. Requestor needs to submit an updated approval.
• Approver - Reload for Latest Approval - Tag message that confirms changes have been made, saved, and a more recent approval request exists. Reload the page to access that approval.  
• Approver - Approval Accepted - The text that will appear when an approver has accepted the approval for the opportunity and there is only one level of approvals. 
• Approver - First Approval Accepted - The text that will appear when an approver has accepted the approval for the opportunity and a second approval has been requested.
• Approver - All Approvals Accepted - The text that will appear when an approver has accepted the second approval for the opportunity.
• Approver - Approval Rejected - The message to show once an opportunity has been rejected. Use "{{timestamp}}" to insert the date, formatted MM/DD/YYYY, into the message. 
• Needs Different Region - The message to show when an opportunity needs to be assigned to a different region for proper approval.
• Opportunity Meets ROE Target - This text will display in the tag when the current opportunity meets or exceeds the ROE target.
• Opportunity Modified - This text will display in the summary tag any time an opportunity that has been saved or previously submitted for approval have been subsequently changed.  

Once you have filled in the necessary fields, select Next. 

Approval Group 1

• Pricing Region(s) - Select region(s) to assign approvers and targets.
• Approval Logic - (Required) Relationship Only - Compares If We Win ROE to target // Opportunity Only - Compares current Opportunity ROE to Target // Both - Approval needed if both are under target.
• Relationship - Bps Under Target - If "Relationship If We Win Only" or "Both" approval logic is selected above, this target is required. Enter the value below target, in bps, that an approval would be required.
• Opportunity - Bps Under Target - If "Opportunity Only" or "Both" approval logic is selected above, this target is required. Enter the value below target, in bps, that an approval would be required.
• First Level Approver - Select the email address of the first level approver. If no second level email is selected below, the skill will operate with only one approval level
• Second Level Approver - (Optional) Select the email address of the second level approver. The skill will operate with two tiers of approval if an option is selected here.

Once you have filled in the necessary fields, select Next to review your skill configurations.

Select Complete Setup & Enable Skill to enable the skill for the Testing audience. Once you've enabled this skill for testing, make sure you've added the users who will be testing the skill to the Testing audience.

Viewing the Skill in PrecisionLender

When pricing the opportunity, be sure that fields the meet the requirements based on what you have configured in the skills manager. You will also need to ensure that the proper Stage is selected, and then save the opportunity. Once these conditions are met, Andi® will display an alert notifying a needed approval for the opportunity.

After clicking on the Approvals link, you will be taken to the Andi® chat window. Here you can choose to send the email or continue editing. Select Send and Andi® will confirm that the approval has been requested. From here, the approver will receive a request via email with an imbedded opportunity link. You will also receive an email showing that the request was initiated.

Once the approver clicks on the email link, the Andi® chat window will open where they can then approve or reject the opportunity.

Enabling the Skill

After you've viewed and tested the skill, you are ready to enable the skill for the targeted Audience.

• Navigate back to the skill details page for the skill you were testing.
• In the Audiences section, select the targeted audience for this skill and choose the version of the skill you're enabling. When the latest skill version is published by the skill owner, it will automatically be available for selection in the list.
• Open the configuration and select Copy Config From… to copy all of your configuration settings from the Testing audience.
• Select Enable Changes to enable the skill for the targeted audience.