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Accessing the Andi® application via a web browser

The Andi® application is accessed through the following URL:

  • https://app.andi.com, or if your bank has a custom login address, use that URL
  • Visits to the http version of the URL will be automatically redirected to the https version
  • Ports 80 and 443 should be allowed in order to connect.

If you need to whitelist our system for proxy reasons, we do not recommend whitelisting the Andi® application via IP address since that address may change over time.

  • *.andi.com
    • Additional sub-domains including the following are also used, so a blanket whitelisting of *.andi.com is recommended

If you're able to log in to Andi® but are experiencing performance problems, for example transactions that time-out, check with your network administrator regarding your HTTPS Packet Inspection policy. If your company does employ HTTPS Packet Inspection it may be necessary to add a "Bypass rule" for the app.andi.com domain, similar to the steps provided here for the Check Point brand firewall solution.

Email Whitelisting

Andi® uses email service providers (ESPs) to communicate with our clients and users for situations such as:

  • Client support
  • User password reset requests
  • Product update newsletters
  • Automated usage statistics emails

We strongly recommend that all clients whitelist all email coming from the Andi.com  and postmarkapp.com domains (Postmarkapp.com is used for transactional emails such as password resets). 

Supporting Domains requiring Whitelisting

  • Zendesk - Our support center is hosted at Zendesk and many of the resources on our support site are served from:
    • *.zendesk.com
  • Wistia - We rely on streaming video content for support and training materials.  These videos are served from:
    • *.wistia.com
    • *.wistia.net

 

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