Overview

The ability for an end user to receive the insights an Andi® skill provides depends on whether the skill is enabled or disabled. Audiences provide you with the ability to determine what group of users are able to see an enabled skill. This article will cover what audiences are, their use cases, and how to manage the audience(s) a user belongs to.

 

In this Article

 

What is an Audience?

An Audience consists of a group of application users within an organization who are able to see an enabled skill.

The Andi® platform contains the following default audiences:

  • Development
  • Testing
  • Everyone

You will enable or disable a skill for an audience on the skill page.

 

Using Audiences

Development

When a skill is deployed from the IDE, it will go to the development audience. The lifecycle of all skills will start with this audience and allows any user in this audience (such as a user with the skill developer security profile), to complete initial testing of the skill in the application to ensure the skill code functions properly before publishing a new skill or testing out future versions of a skill while the current version remains enabled for everyone.

Testing

The next stage to advance a skill version is the testing audience. Like the Development audience, this allows you the opportunity to test out a new skill or future versions of a skill while the current version remains enabled for everyone. This audience is best utilized for a small group of end users of the application with skill testing permissions in Andi® (such as a user with the skill tester security profile) to test out the functionality of the skill, before a complete roll out of the skill to everyone.

Everyone

The users of this audience are the complete set of end users of the application. Any user with an active account in the application will be able to see the enabled skill. Because the everyone audience is for all users of the application, there is not a everyone audience in the Audiences Admin page tab.

 

Managing Users in your Audiences

shows audience tab

Administrators with the Manage Audiences permission will be able to add users to or remove users from the Development, Testing, and Everyone audiences in the Andi® Skills Manager.

On the Admin page, select the Audiences tab.

Adding Users

shows new audience button

To add a new Audience, select Create Audience.

Enter a name for the audience in the Audience Name field. This is the name that will show in the  Audiences drop-down on the skills manager dashboard, as well as on the skill details page in the Audiences section. Note: The audience name must be unique.

In the Usernames in Audience section, enter the user's email address as it appears in the application. 

Repeat this process for as many users as you need to add to the audience, adding a comma after each user. When complete, select the Save Changes button.

shows replace user list

To add multiple users to an audience at once, select the Replace Current User List hyperlink to upload a .txt file from your computer with a list of users. 

Verify the information you've uploaded is correct, then select the Save Changes button to add the users.

Removing a user

shows delete user

Highlight the email address of the user from the list in the audience you're removing the user from, then hit the delete button on your keyboard. 

Repeat this process for as many users as you need to remove from the audience. Select the Save Changes button to apply your changes.

 

Deleting an Audience

shows delete audience

To remove an audience completely, select the Delete Audience button.

confirm delete

In the pop-up window, confirm that you would like to remove the audience by selecting Delete. This action cannot be reversed. Note: The Development and Everyone audiences cannot be deleted.

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