Using the Andi® Support Center


Our goal is to make it as easy as possible for you to find the information you need in order to most effectively use Andi®

In this Article


What can I use the Support Center for?

  • Using the search bar or directory, you can find articles that'll help explain how to write skills, manage skills, and set up your environment.
  • In the Release Notes section, you can see where we list new features, improvements, and bug fixes for Andi®, highlighting the changes that are the most visible to you.
    • You can subscribe to the Release Notes to receive notifications by email whenever a new one is added by clicking the Follow button at the top of the page.
  • If you're logged into the Support Center, you can do any of the following:
    • View any attachments sent to you in support tickets
    • Submit new support tickets (although you don't have to be logged in to do this)
    • View your open support tickets
    • Subscribe to Release Notes.
  • In the event of any interruptions in service, a note will be posted on our System Status site.
  • Can't find what you're looking for? Submit a ticket, email us at or call us at 1-877-506-2744.


How do I log in to the Support Center?

You'll use different login credentials for the Andi® Support Center than you will for the Andi® Skills Manager. 

  • To start, click the Sign In button in the upper right of the page.
  • This will bring up a prompt to log in.
    • Note: The login window will show PrecisionLender Support, which shares credentials with Andi® Support.
  • From here, you can log in by entering your username and password.
    • If you've forgotten your password, you can click Forgot my password and enter your email address.
    • If you've never signed in to the Support Center before, but you've reached out to Andi® Support, you should be registered already and will just need a password to log in. Click Get a password to get an email sent to you with instructions.
    • If you've never signed in to the Support Center, and you've never reached out to Support, click Sign up to register an account.
    • If you can't remember if you've reached out to Support before, or if you have any trouble, please reach out to us! You can submit a ticket via the Support Center, email us at or call us at 1-877-506-2744.


Resetting your Support Center Password


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